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Marsha Collier
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Cindi Love
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Speech analytics
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Hammer Technologies
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Brad Cleveland
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Wikipedia Links
http://www.icmi.com/Resources/Learning-and-Development/2015/04/Do-Speech-Analytics-Tools-Change-Agent-Behavior
Anchor text: Do Speech Analytics Tools Change Agent Behavior?
https://www.icmi.com/Resources/Social-Media/2014/08/Top-50-Contact-Center-Thought-Leaders-on-Twitter
http://www.icmi.com/Resources/Articles/2008/November/Business-As-Usual-A-Benchmarking-Study-of-Disaster-Recovery-and-Business-Continuity/
Anchor text: Benchmarking Study of Disaster Recovery and Business Continuity