library.serviceinnovation.org
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Knowledge-centered support
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http://library.serviceinnovation.org/KCS_Kernel
Anchor text: KCS Principles and Core Concepts
http://library.serviceinnovation.org/KCS_Practices_Guide_v6
Anchor text: KCS v6 Practices Guide
http://library.serviceinnovation.org
Anchor text: KCS Learning material
http://library.serviceinnovation.org/KCS_Kernel/020/030
Anchor text: Demand Driven - Consortium for Service Innovation